Cancel renewal
Cancel through the Stripe customer portal available from the UAP Wire PRO page after sign-in.
When cancellation is scheduled for period end, no new renewal is charged and PRO remains available through the paid period.
Cooling-off and mandatory rights
Requests submitted within any legally applicable online cooling-off period will be handled under consumer law. For consumers in Brazil, this includes Article 49 of the Consumer Protection Code where applicable.
Mandatory rights in the consumer’s jurisdiction remain unaffected.
Requests after the mandatory period
After the legal period, partial periods are not normally refunded on a prorated basis unless required by law or exceptionally approved.
A refund may be granted for duplicate charges, a material technical failure attributable to the service, a charge after confirmed cancellation or another verified error.
How to request
- —Write to uapwire@gmail.com from the account email.
- —Include charge date, plan, amount and reason.
- —Never send a full card number, security code or password.
Processing
Approved refunds are submitted through Stripe to the original payment method. Bank and card-network timelines vary.
Disputes and unrecognized charges
Contact uapwire@gmail.com before opening a bank dispute so we can investigate. If fraud is suspected, secure your account and notify the card issuer immediately.